We Do What Others Only Talk About Doing

Call us and within a 3-5 minute conversation we will show you why we can confidently say that statement is true.

Excellence: Top performance, distinction, superiority; feature of an organizational entity that manifests how incomparably excellent it is when assessed adhering to success criteria.

1) Our services foster and support you building loyalty and retention with both current and potential customers, as well as, other business relationships.

Result: Your increased value:

• What is your cost of losing one customer?
• How much does it cost you to bring on one new client, compared to retaining customers?
• New business increases your profit by how much?
• What will you do with the three FREE months of time you save by outsourcing tasks to The Customers Corner ?
• What competitive advantage would you gain by having the ability to monitor the success rates of your processes?
• Your family, what would it save them to have the “how to” of your business documented if something happened to you?  Leave your family a legacy, not a burden.

2) Customer excellence is not just about answering the phone; it is about meeting the person’s needs. Present your business with excellence, build customer loyalty and retention and foster other crucial business relationships.

• Website inquiry response
• Email response
• Live phone answering
• Customer, strategic partnership, vendor and associate contact (telephone, web chat, and email)
• Lead inquiries and follow up
• Warm sales calls

Result: Exceptional Customer Service, extending your reach and your service reputation.

3) Have you asked your customers what their perception of your business is and why they buy from you? Have you been Keeping-In-Touch?

• Survey & Feedback creation
• Feedback questionnaire and survey implementation-via telephone (nothing better than a warm voice to speak to your clients, gives a personal touch to your business)
• Feedback and survey distribution-electronically or via mail
• Keep-In-Touch program (via email or cards) implementation and service
• In person evaluations may be performed (contact for details)

Result: Your most important assets will know you are doing business with them in mind by asking for their opinion, thoughts and suggestions.

Communications and cards sent in remembrance of your customers, strategic partners, vendors and associates special times.

Feedback and survey forms provided with customers comments, needs, suggestions and likes outlined in your customers words.

4) Telephone Evaluation-Have you called your own company or self lately?

As your customers’ first impression, are telephone techniques being used to provide Exceptional Customer Service?

• Request to serve statement
• Customer Focus
• Well organized/efficient presentation
• Benefits/features
• Presenting Value
• Voice Tone & Smile
• Probing questions

Result: Discover how your business is being represented. Perception vs. Reality?

Have this evaluation performed on yourself, some great insight may be gained that may not have been considered, from your customer's ears.

For associates and subcontractors this acts as a proactive Quality Assurance measure and uncovers possible training opportunities.

Telephone Evaluation report and typed summary will be provided electronically outlining the overall customer experience.

5) Having typographical errors, non-operable links and lack of customer focus on a web site is like having a bad resume.

Have you proofread your website, sales pages, E-books, auto responders, product offerings, press releases and communications?

We will perform a complete review of your web site and above communication items, from a potential customer's perception: A detailed critique report includes:

• Typographic errors & omissions
• Grammar
• Flow of content & pages
• Operable Links - Navigation
• Accessibility
• Ease of supplementary information requests & contact
• Response-easy to understand and informative
• Response-received within a reasonable time
• Appearance of website attractive and representative of company image
• Website viewed in Firefox and Internet Explorer
• Would consideration be given to using the site for additional services or purchases?

Result: Quality Assurance, Customer Focus and Professional Image

A detailed evaluation report and typed summary, from a potential client's perception, will be provided electronically outlining necessary corrections and edits. Service to correct edits needed is also available.

6) Coaching- “How To’ Provide Exceptional Customer Service (For the Associate)

• Customer Service Training
• Quality Assurance-call monitoring
• Focus Groups
• Recognition Program
• Root Cause Analysis
• QA & Telephone Coaching
• Telephone Techniques
• Negotiation
• Consistency

Result: Raising the bar and improving the service we provide as business owners and receive as consumers to a level of Customer Service Excellence.

-From the office of Shannon Cherry
Penny Pitching Publicity

Roberta has eagle eyes that have helped me make my copy look even more professional. I'm a professional marketer - and writing is my business, so when Roberta pointed out some things that needed to be corrected on my website, needless to say, I was so grateful. After all, I have a team of people to help me proof, but it was only Roberta who got the job done perfectly!

These highlights only touch upon our experience. We look forward to speaking with you and learning more about your needs. Contact us today at 805-930-9833  and bring your business to your next professional level…

Roberta@thecustomerscorner.com
805-930-9833 (o)
866-848-4236 (f)
P O Box 345 Nipomo, CA 93444

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