About Roberta E. Eastman, Executive Entrepreneur and CEO of The Customers Corner and Your Worlds Customer Excellence Advisor.

The Customers Corner
President-CEO -2004-present

• We bring and represent your customer excellence reputation to your customers, creating customer loyalty.
• Provide executive level leadership, task and technology support services.
• Support from conception to execution of administrative and operational tasks.
• Strategically plan, prioritize and execute projects needed to ensure success.
• Perform customer excellence, quality control and administration tasks focused on customer retention..

Like a lot of people I had been downsized and required to survive. Through this experience, I learned first hand that most of us, as humans, become so engulfed in our work and business that we do not take time out to experience the relationships, partnerships and friendships that we could value. We simply create acquaintances and move on.

I was sent to career counseling and was with a group of other Sales and Marketing Executives, Vice Presidents, and Account Managers from many Fortune 500 companies. We were told to contact every one we had ever worked with and ask them who they knew, if they could help and refer us to any person that could assist us to get back into our career path.

We looked at the career counselor and discussed in depth, that we didn't have relationships with the people we had worked with. When we worked with them we were going miles a minute, working 60 hours a week and when we left for greener and bigger positions, we left them behind.

The burning question we all had to ask ourselves and overcome was, "How can we reach out and ask someone to help us when we haven't even kept in touch, we don't know these people"?

The result and lesson was: It would have been a lot less painful if we had stopped and taken the time to build a relationship with the people who had crossed our paths in life.

To build loyalty and retain relationships, you need to Keep in Touch. These experiences drove my vision to teach people in the power of loyalty in relationships with customers, vendors, associates, strategic partners and most importantly family and friends.

We create consistency, through efficient and streamlined processes in their business, which frees them up and supports loyalty and retention necessary to succeed.

What makes me qualified to do so?

I have had the opportunity to gain 20 plus years of hands-on Customer Service, Administration and Business Operations management experience working within telecommunication, banking and retail operation companies. 

I passionately shared with those I've led, teamed up next to and had been led by, my story and belief of building a business foundation, one brick at a time.  This story changed department and company cultures, processes and produced dramatic bottom-line results. 

• Customers were positively impacted by experiencing consistent and efficient processes. 
• Associates mindsets went from treating customers’ as deadbeats to stepping into those same customers’ shoes.
• Sales associates set clear expectations for customers’; reaching compatible solutions for the company, the customer and themselves.  
• Bad debt, days of inventory and up-sell metrics turned from cost-center to profit-center.
• Call center, sales and back office associates worked together to reach a common goal, as a team, instead of against each other.
• Processes were automated and adopted throughout the company, reducing work flow transition from weeks to days.

SUMMARY

Customer Service and Administration Manager with experience in customer satisfaction, process improvement, revenue generation and associate development. Demonstrated strengths in start-up and consolidation projects. Consistent record of success in execution of project management, cost reduction, workforce/workflow transformation and metrics management. Pragmatic and results oriented leader.

As a leader within the service industry I gained an understanding from a customer’s perseption on how they wanted to be treated.  Plain and simple, consistently!

I have always been naturally driven to evaluate, identify gaps, obtain resources and implement streamlined processes. She achieves satisfaction methodically creating consistency and efficiency in business operations.

As a life learner, I have earned the title to of VA and a GVA within the Virtual Assistant Industry; a VA is an entrepreneur; manager and technical person who partners with other professionals providing Strategic Planning; Consulting; Office and Project Management.  

A (GVA) is a Graduate Virtual Assistant.  They are an elite group of professionals who have achieved the highest standards of integrity, experience, training and ethics.  They welcome the opportunity to partner with entrepreneurs, small business owners and other mobile professionals who won’t settle for less than the finest.  You may verify her credentials by clicking here Virtual Assistance U.  I was the first awarded a scholarship out of 46 entries through a collaborative effort between IVAA, (International Virtual Assistant Association), which I am a member, and VAU (Virtual Assistant University).